Customer: Robopac and Ocme
Solution adopted: Packing List Photo
Introduction
In today’s market, it is important not to overlook any of the phases involved in the sale and after-sales of a product.
In particular, the attention paid to a delicate phase such as shipping ensures a high level of control between the material shipped and the material prepared by the packer: avoiding holds at customs, complaints from customers and shipping errors.
That is why, since 2018, to ensure an effective and timely global after-sales and shipping service, Robopac and OCME have invested in Packing List Photo (PLP) by Sygest, a solution designed for shipping material in crates and pallets with automatic association of the related photos.
The company
Robopac San Marino, Robopac System and OCME, leading companies in the packaging sector specializing in end-of-line solutions, produce and sell a wide range of packaging machines worldwide.
Solution Adopted
Packing List Photo (PLP) manages automatically, in a digital environment and down to the smallest detail, the shipment of spare parts, upgrades, machines and entire production lines. Using mobile devices (tablets, iPads, smartphones and iPhones) capable of reading QR codes, users, by framing the code applied to the crate, view in real time the images associated with each item it contains.
Packing List Photo (PLP) therefore helps Robopac and OCME to:
- refine the packing methodology;
- reduce inspection times at customs and at customers’ sites;
- simplify the transmission of data and information to customers and freight forwarders;
- reduce the working time of installers at end customers’ sites;
- achieve quality benefits, increasing the perceived level of service and improving the company’s image and reputation.
The company
Robopac and OCME are industrial success stories deeply rooted in their local area yet, at the same time, leading players in the main international markets, with 90% of their machines and lines exported outside Italy.