Client: Imball
Solution adopted: Digital Advanced Visualization (DAV)
Introduction
Since 1975, Imball has been developing packaging solutions and turnkey systems.
The company, a supplier of machines all over the world, stands out for its constant pursuit of innovation and for fast, always-available support and service.
Experience, reliable technology and quality service
enable Imball to develop innovative packaging solutions.
It is precisely this focus on innovation and quality that led the company to rely on several Sygest solutions to make its service management activities automatic, effective and efficient.
In particular, Imball has automated the quotation request process for spare parts, digitizing the spare parts manual in 3D with the Digital Advanced Visualization (DAV) solution by Sygest.
Solution Adopted
The DAV is a desktop application available both offline and online, which makes it possible to manage models in 3D format and the related documentation linked to the machine through an interactive catalog, and to view the information associated with the individual components of the bill of materials.
Through the “Procedures” function, users have access to an interactive animation that shows the assembly in its various steps and can be paused when needed to add components of interest to the cart. With this functionality, maintenance technicians and builders can quickly decide how to proceed and carry out consistent maintenance on the machines, and it is also useful for staff training.
The company
Imball was the first company to structure the attachments section through internal linking that allows users to open, from the operating manual, the other attachments available for consultation and the assembly and disassembly procedures.
In addition, by scanning the QR code affixed to the main assembly of the machine, it is possible to view the information associated with the individual components of the bill of materials.
Through the innovative DAV solution, Imball provides its customers with a one-of-a-kind tool because, in a single tool, it can be used both in the machine construction and assembly phase – as a workshop viewer – and in the after-sales phase, thanks to the immediate identification of the spare parts to be ordered.
Alongside the DAV solution, Imball has added App Spare Parts, the Sygest app that allows users to order spare parts online and, at the same time, to download the catalogs and consult them offline as well. App Spare Parts is supported by both Android and iOS operating systems and is the ideal tool for managing after-sales on mobile devices.